Privacy Policy

Last Updated: August 2026

At Gear Hub Auto-Parts LLC, accessible from gearhubauto-parts.com, we prioritize the trust and privacy of our customers. This document outlines the types of personal information we collect, how it is used, and our store policies regarding shipping, returns, and replacements.

1. Information We Collect
To process your orders and provide accurate fitment verification, we collect personal information when you request a quote, make a purchase, or contact customer support:
• Personal & Contact Details: Name, email address, phone number, shipping address, and billing address.
• Vehicle & Technical Data: 17-digit Vehicle Identification Number (VIN), engine/transmission model specifications, and vehicle year/make/model.
• Payment Information: Credit/debit card details and transaction history (processed securely through encrypted payment gateways).

2. How We Use Your Information
We use the collected information to:
• Verify precise VIN fitment and compatibility for your engine or transmission order.
• Process payments, issue invoices, and fulfill orders.
• Communicate order updates, tracking details, and support inquiries.
• Ensure compliance with legal and tax regulations.

3. Shipping Policy
• Processing & Freight: Once an order is placed and fitment is verified, powertrain units (engines and transmissions) are prepared, tested, and prepped for freight shipping.
• Delivery Timeline: Standard shipping typically takes 7 to 8 business days once your order is picked up by the freight carrier and marked Out for Delivery.
• Delivery Requirements: Major freight deliveries (engines/transmissions) may require a commercial address with a forklift/loading dock, or a residential liftgate service. The recipient must inspect the shipment for transit damage before signing the bill of lading.

4. Return Policy
• Return Window: Customers may initiate a return within 30 days of delivery.
• Conditions: Returned items must be in their original condition, uninstalled, and unaltered.
• Fitment Guarantee: If a part does not fit due to an error on our end after VIN verification was completed, we will arrange return freight at no additional charge to you.
• Restocking Fees: Non-defective returns or orders canceled after shipping may be subject to a standard restocking fee and freight/shipping cost deductions.

5. Replacement Policy
• Defective or Damaged Parts: If an engine or transmission is damaged during shipping or arrives defective, please contact our support team within 48 hours of delivery with photos/video proof and the freight delivery receipt.
• Warranty Replacements: All covered warranty claims (e.g., internal mechanical failure verified by an ASE-certified mechanic) are eligible for a direct replacement unit.
• Processing Replacements: Once the returned unit is inspected at our facility, a replacement unit will be prepped, tested, and dispatched to you.

6. California Privacy Rights (CCPA/CPRA)
California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA), including the right to request access to, deletion of, or non-sale of their personal data. We do not sell personal information to third parties.

7. Contact Us
For any questions regarding our Privacy Policy, Shipping, Returns, or Warranty terms, please reach out to us:
• Legal Name: GEARHUB AUTO-PARTS LLC
• Physical Address: 1385 Carroll Ave, San Francisco, CA 94124, United States
• Email: info@gearhubauto-parts.com
• Phone: [Your Business Phone Number]